SQecial Media (online store) FAQ

Hi! If you have a question not answered below, please feel free to email us at sqecial@gmail.com or call us at (859) 255-4316. If you're interested in more information about our physical store, click here.

I saw an item in your physical store that isn't available online -- can I still order it?

Yes! We have so many different products that it's impossible to list them all on our website, and we're prioritizing smaller items in categories that we know folks need. More and different items will be added every so often, but in the meantime, if you're looking for something that's not on our site, feel free to contact us and we can check our store's stock on the item you're looking for. We may also have more stock available for items that are currently sold out online. 

How quickly will my order ship?

We usually ship pretty quickly, but please allow 3-5 days for us to assemble your order and see it safely off. Time in transit will be anywhere between 2 and 5 days, depending on the carrier. 

I live in Lexington, Ky. and would like to just come get my order. Can I do that?

Yes! We offer a curbside pickup option. Be sure to select "Pickup" as your delivery method at checkout. Once we've pulled your order and have it ready, you'll receive an order confirmation with brief instructions. You can drop by at any time during our store hours. Either park in the small parking lot directly behind our building or pull into a spot on the street out front and give us a call! Let us know where your car is and we can run your order out to you. You're also welcome to come inside and ask for your order at the counter.

Will you be selling tobacco products or accessories on the website?

We will not be offering tobacco products and accessories in our online store given our platform's rules and our inability to enforce age restrictions online. If you are 21 or older and live nearby, we can arrange a curbside pickup of tobacco products with you via phone or email, but valid ID must be provided to the employee on staff when you arrive for pickup or your order will be canceled and refunded. The best way to shop our tobacco and tobacco accessories is to visit the store in person.

What happens if I need to return an item I purchased?

All returns and exchanges are at our discretion and on a case-by-case basis. Generally, we will accept returns with proof of purchase and if the item is deemed to be in original condition. Please contact us at sqecial@gmail.com with details (wrong size, defective, a gift that's no longer needed, etc.) and we can let you know what options we can provide.

Can I use an digital SQecial Media gift card in the physical store?

Yes! Just show us the gift card on your phone at checkout (or bring a printout of the gift card code) and we'll apply it to your in-person purchase.