Hi! If you have a question not answered below, please feel free to email us at firstname.lastname@example.org.
I saw an item in your physical store that isn't available online -- can I still order it?
Yes! We have so many different products that it'll be a long time before they're all listed on our webstore. More will be added every few days, but in the meantime, feel free to contact us and we can check our stock on the item you're looking for.
How quickly will my order ship?
We're currently running most store operations from home due to the COVID-19 crisis, so please allow 3-5 days for us to assemble your order and see it safely off. Time in transit will be anywhere between 2 and 5 days, depending on the USPS.
I live in Lexington, Ky. and would like to just come get my order. Can I do that?
Yes! We're now offering curbside pickup options. Be sure to select "Pickup" as your delivery method at checkout. Once we've pulled your order and have it ready, you'll receive an order confirmation with brief instructions, but just so you know what to expect, our curbside hours are Monday through Saturday from 11am to 2pm. You can drop by at any time during those hours! Once you've pulled up in the curbside pickup space in front of our building on South Limestone, remain in your car, call the store to let us know you've arrived (we will ask for name and/or order number for verification), and we will bring your purchase outside and set it on the wall next to the pickup space for you to collect. If walking or biking, let us know when you arrive and we can tell you where to wait for your order. Our employees observe at least 6 ft. of social distance during curbside pickups and we ask that you do the same.
If you have any special requests, such as a pickup time outside of our given hours, you need your order placed in the trunk of your car instead, etc., please contact us at email@example.com so we can make arrangements.
Will you be selling tobacco products or accessories on the website?
We will not be offering tobacco products and accessories in our online store given our platform's rules and our inability to enforce age restrictions online. If you are 21 or older and live nearby, we can arrange a curbside pick-up of tobacco products with you via phone or email, but valid ID must be provided to the employee on staff when you arrive for pick-up or your order will be canceled and refunded.
What happens if I need to return an item I purchased?
All returns and exchanges are at our discretion. Generally, we will accept returns with proof of purchase and if the item is deemed to be in original condition. However, due to the COVID-19 crisis, we are currently unable to process returns or exchanges through the mail. In the event of a defective item, we may be able to take care of the issue online; please contact us at firstname.lastname@example.org. If you simply need to return or exchange an item (such as jewelry in the wrong size, etc.), we ask that you reach out to us with details so that we can contact you once we are again able to offer returns.
When will SQecial Media be reopening?
As soon as it's safe to do so. We love our customers and look forward to the day when we can open our doors again, but we're also committed to the importance of social distancing in this crisis, and we strongly support Governor Beshear's closing of non-essential businesses in aid of that effort. Please be well, be safe, and stay home if you can.