FAQs

Hi! If you have a question not answered below, please feel free to email us at sqecial@gmail.com or call us at (859) 255-4316.

I saw an item in your physical store that isn't available online -- can I still order it?

Yes! We have so many different products that it'll be a long time before they're all listed on our webstore. More will be added every so often, but in the meantime, feel free to contact us and we can check our stock on the item you're looking for. We may also have more stock available for items that are currently sold out online. 

How quickly will my order ship?

Please allow 3-5 days for us to assemble your order and see it safely off. Time in transit will be anywhere between 2 and 5 days, depending on the USPS/UPS. 

I live in Lexington, Ky. and would like to just come get my order. Can I do that?

Yes! We offer a curbside pickup option. Be sure to select "Pickup" as your delivery method at checkout. Once we've pulled your order and have it ready, you'll receive an order confirmation with brief instructions. You can drop by at any time during our store hours. Either park in the small parking lot directly behind our building or pull into a spot on the street out front and give us a call! Let us know where your car is and we can run your order out to you. You're also welcome to come inside and ask for your order at the counter.

Will you be selling tobacco products or accessories on the website?

We will not be offering tobacco products and accessories in our online store given our platform's rules and our inability to enforce age restrictions online. If you are 21 or older and live nearby, we can arrange a curbside pickup of tobacco products with you via phone or email, but valid ID must be provided to the employee on staff when you arrive for pickup or your order will be canceled and refunded. The best way to shop our tobacco accessories is to visit the store in person.

What happens if I need to return an item I purchased?

All returns and exchanges are at our discretion. Generally, we will accept returns with proof of purchase and if the item is deemed to be in original condition. In the event of a defective item, we may be able to take care of the issue online; please contact us at sqecial@gmail.com. If you simply need to return or exchange an item (such as jewelry in the wrong size, etc.), we ask that you reach out to us with details so that we can contact you with possible solutions. 

Can I use an online SQecial Media gift card in the store?

Yes! Just show us the gift card on your phone at checkout (or bring a printout of the gift card code) and we'll put the balance toward your in-person purchase.